Abstract

This study aimed to investigate and compare the features and functionality of academic library websites built on Web Content Management Systems (CMS) at four universities in Africa. The specific objectives included examining design and layout, identifying content types and resources, assessing interactivity and engagement, evaluating accessibility and usability, and reviewing performance and maintenance. Analysis of the four websites revealed that the University of Cape Town Libraries stood out for its excellent quality in design, layout, content availability, interactivity, accessibility, usability, and performance. In contrast, the Makerere University Libraries showed areas needing improvement, particularly in design, content accessibility, interactivity, and usability. The University of Pretoria Libraries exhibited high-quality performance across all categories, ensuring a positive user experience. Meanwhile, the University of Nairobi Libraries demonstrated potential for enhancement in design, interactivity, and accessibility, while maintaining strong performance and security. Based on these findings, several recommendations were made to enhance the websites’ quality and user experience. For Makerere University Libraries, suggestions included improving design and layout, addressing content gaps, implementing accessible forums, and enhancing responsiveness. For the University of Nairobi Libraries, recommendations focused on improving design, providing accessible resources, incorporating online chat or forums, and enhancing overall accessibility and usability.

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